Privacy Policy

1. Who we are

BlueBay Mobility Inc. is a mobility and home medical equipment company based in Tustin, California. We provide complex rehab and custom wheelchairs, mobility equipment, rentals, service and an online store.

2. Information we collect

Information you give us

• Contact details: name, phone number, email address, ZIP code, billing and shipping address, and company or facility name.
• Orders and rentals: products purchased or rented, order history and delivery details. Payment card details are entered into and processed by our payment processor; we do not store full card numbers.
• Quote, evaluation and contact requests: the product or service you ask about, quantity, options, your preferred contact method and anything you write in your message.
• Mobility and health-related details you choose to share: for example mobility needs, equipment requirements, and therapist, physician or insurance information (see section 4).
• Account information: if you create an account, your login details and saved addresses.

Information collected automatically

• Device and usage data: IP address, browser and device type, pages viewed, links clicked, search terms on our site, and referring website.
• Cookies and similar technologies: see section 7.

Information from others

With your permission, we may receive information from your therapist, physician, case manager, facility or insurer in order to provide equipment and services you’ve requested.

3. How we use information

• Respond to your questions, quote requests and evaluation requests
• Process purchases, rentals, deliveries, setups, returns and service requests
• Coordinate evaluations and documentation with your clinicians and insurer, when you ask us to
• Send order confirmations, delivery updates and service notifications
• Provide customer support and keep business records
• Operate, secure and improve our website, including preventing fraud and spam
• Send marketing emails if you’ve agreed to receive them (you can unsubscribe at any time)
• Comply with legal, tax, accounting and regulatory obligations

4. Health information

We only ask for health-related information when it’s needed to provide the equipment or service you’ve requested, and we limit access to staff who need it. Please don’t include sensitive medical details in website forms unless they are needed to answer your request; we’re happy to discuss them by phone.

Where we provide services billed to health insurance and are subject to the Health Insurance Portability and Accountability Act (HIPAA), protected health information is also handled in line with HIPAA and our Notice of Privacy Practices.

5. Text messages (SMS)

If you give us your mobile number and agree to receive text messages (for example by choosing “Text message” as your preferred contact method or by texting us), we may send texts about your request, orders, delivery scheduling and service appointments.

• Message frequency varies. Message and data rates may apply.
• Consent to receive texts is not a condition of any purchase.

6. How we share information

BlueBay Mobility does not sell your personal information. We share it only as needed with:

• Service providers that help us run our business, such as payment processors, website hosting and IT providers, email and communication services, and shipping and delivery companies. They may use the information only to provide services to us.
• Manufacturers and suppliers, when needed to order, configure, ship or service your equipment or handle a warranty claim.
• Your clinicians, insurer or funding program, when you’ve asked us to coordinate with them or as needed to process a claim you’ve requested.
• Financing providers, if you choose to apply for financing.
• Legal and safety reasons: to comply with law or legal process, protect our rights and customers, or prevent fraud.
• Business transfers: as part of a merger, acquisition or sale of assets, subject to this policy.

7. Cookies & analytics

We use cookies and similar technologies that are needed for the site to work (for example, your shopping cart, checkout and login), to remember your preferences, and to understand how visitors use our site so we can improve it. Some of these may be provided by third-party analytics services.

You can block or delete cookies in your browser settings; some features, such as the cart and checkout, may not work without them. We do not currently respond to browser “Do Not Track” signals, but because we do not sell or share personal information for cross-context behavioral advertising, there is nothing additional to opt out of. We honor Global Privacy Control (GPC) signals as an opt-out request where required by law.

8. Data security

We use reasonable administrative, technical and physical safeguards, including encrypted (SSL/TLS) connections, payment processing through a secure third-party processor, and access limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Data retention

We keep personal information only as long as needed for the purposes above, including providing products and services, honoring warranties, keeping business, tax and medical-equipment records, and meeting legal and regulatory requirements. When it’s no longer needed, we delete or de-identify it.

10. Your privacy rights

Depending on where you live, you may have the right to:

• Know and access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information, subject to legal exceptions
• Opt out of marketing emails and texts at any time

To make a request, email info@bluebaymobility.com or call 1-888-959-0072. We’ll verify your identity before acting on a request and respond within the time required by law. You won’t be treated differently for exercising your rights.

11. California privacy rights (CCPA/CPRA)

If you are a California resident, you have the rights listed in section 10, plus the right to know the categories of personal information we collect, the sources, our business purposes, and the categories of third parties we disclose it to. You may also use an authorized agent to make a request on your behalf.

We do not sell or share personal information (as those terms are defined under California law), and we do not use sensitive personal information for purposes that would require offering a right to limit. We do not knowingly sell or share the personal information of consumers under 16.

12. Third-party services & links

Our site may link to or use third-party services, such as payment, financing, maps and manufacturer websites. Their privacy practices are governed by their own policies, and we encourage you to review them.

13. Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them online. Equipment for children is arranged with a parent, guardian or clinician. If you believe a child has given us information, contact us and we’ll delete it.

14. Changes to this policy

We may update this policy from time to time. We’ll post the updated version on this page and change the “last updated” date above. Significant changes may also be announced on our website.

15. Contact us