Privacy Policy

1. Company Information

2. Information We Collect

We may collect personal information including:

Personal Identification Information

• Name
• Phone number
• Email address
• Billing and shipping address
• Company or facility name
• Payment information (securely processed through third-party payment providers)

Health or Mobility Information

When voluntarily provided for accessibility or mobility services:

• Mobility needs
• Equipment requirements
• Therapist or insurance coordination details

We only collect information necessary to provide requested services.

Technical Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

3. How We Use Your Information

We use personal information to:

• Provide mobility equipment and accessibility solutions
• Process purchases, rentals, and service requests
• Coordinate deliveries, installations, and assessments
• Communicate with clients, caregivers, therapists, and insurers
• Send order confirmations and service updates
• Provide customer support
• Improve website performance and user experience
• Comply with legal obligations

4. SMS Communications & Consent

If you provide your phone number, you consent to receive SMS communications from BlueBay Mobility related to:

• Order confirmations
• Delivery scheduling
• Service notifications
• Customer service communications

Message frequency may vary. Message and data rates may apply.

5. Information Sharing

BlueBay Mobility Inc does not sell personal information. We may share information only when necessary with:

• Payment processors (e.g., Stripe)
• Shipping and logistics providers
• Installation technicians
• Healthcare professionals or insurers (when authorized)
• Website hosting and IT providers
• Government authorities when legally required

All service providers are required to maintain confidentiality.

6. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

• Improve website functionality
• Understand visitor interactions
• Enhance user experience

You may disable cookies through your browser settings.

7. Data Security

We implement reasonable administrative and technical safeguards, including:

• SSL encrypted website connections
• Secure payment processing systems
• Limited internal data access

No internet transmission method can be guaranteed 100% secure.

8. Your Privacy Rights

U.S. residents may request to:

• Access personal information
• Correct inaccurate information
• Request deletion of personal data
• Limit certain data uses

Requests may be submitted to info@bluebaymobility.com.

9. California Privacy Rights (CCPA/CPRA)

California residents have the right to request disclosure regarding:

• Categories of personal information collected
• Purpose of collection
• Third parties receiving information

BlueBay Mobility Inc does not sell or share personal information under California privacy law definitions.

10. Third-Party Services

Our website may integrate third-party platforms such as:

• Payment processors
• Financing providers
• Analytics services
• Communication platforms

We are not responsible for the privacy practices of third-party services.

11. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business records
• Meet regulatory and legal requirements

12. Children’s Privacy

Our services are not directed toward individuals under age 13, and we do not knowingly collect information from children.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

14. Contact Information