Shipping Policy

1. Where we ship

We ship to all 50 U.S. states. We don’t currently ship to U.S. territories, APO/FPO/DPO addresses, or outside the United States. Deliveries to Alaska and Hawaii may take longer and cost more. If you have a special shipping need, please contact us before ordering.

2. Processing time

Orders are processed Monday to Friday, excluding U.S. public holidays. Most in-stock orders ship within 2–3 business days of payment confirmation. Large or heavy items, and orders during busy periods, may take up to 5 business days.

Some items ship directly from the manufacturer. If an item is back-ordered or will take longer, we’ll contact you with an updated estimate and the option to cancel.

3. Delivery times

Delivery times are estimates, not guarantees. Carrier delays, weather and other events outside our control can affect delivery.

4. Shipping costs

Shipping is calculated at checkout based on the item’s weight, size and destination. Large or heavy items that ship by freight cost more, and the cost is shown at checkout before you pay. Any free-shipping offer will be shown on the product page or at checkout. Applicable sales tax is also calculated at checkout.

5. Large & heavy items (freight)

• Freight deliveries are curbside: the carrier brings the item to your curb or driveway, not inside your home.
• The carrier will contact you to book a delivery appointment. Someone 18 or older needs to be there to receive and inspect the delivery.
• Freight can’t be delivered to P.O. boxes, and some locations may need a liftgate or a smaller truck.
• Need inside delivery, setup or packaging removal? Contact us before ordering. Additional charges may apply.

6. Batteries & power equipment

Power wheelchairs, scooters and other items with lithium batteries must follow carrier hazardous-materials rules. They may ship by ground only, and batteries may ship separately or partly charged. Fully charge your equipment before first use, following the manufacturer’s instructions.

7. Local delivery & setup (Orange County)

For customers near our Tustin showroom, we may be able to offer local delivery, setup and pickup of rentals. Availability and charges depend on the item and location, so please contact us to arrange it.

8. Inspecting your delivery

Please inspect your order before signing for it. If the packaging or product is damaged:

• Note the damage on the delivery receipt before signing. For freight, you may refuse a clearly damaged shipment.
• Take photos of the packaging, product and shipping label.
• Contact us within 48 hours at info@bluebaymobility.com or 1-888-959-0072.

Not noting damage at delivery can make a carrier claim harder. We’ll work with you and the carrier to repair or replace damaged items under our Return & Refund Policy.

9. Tracking your order

When your order ships, we’ll email you the tracking number and a link to follow it. For freight, the carrier will also contact you to schedule delivery. If you haven’t received tracking within 5 business days of ordering, please contact us.

10. Address accuracy

Please double-check your shipping address at checkout. If a shipment is returned or must be redirected because of an incorrect address or a missed freight appointment, extra shipping charges may apply.

11. Changes & cancellations

To change or cancel an order, contact us as soon as possible. We’ll do our best to help, but we can’t guarantee changes once an order has shipped. Cancellations after shipping are handled as returns. See our Return & Refund Policy.

12. Custom, quote & complex rehab items

Custom-configured equipment, such as complex rehab wheelchairs and power chairs ordered after an evaluation, and products sold by quote (“Pricing on request”) aren’t covered by the standard timelines above. Delivery, setup and fitting are arranged with you directly when the order is placed.

13. Questions