Terms & Conditions

1. Who we are

These Terms & Conditions (“Terms”) apply to your use of bluebaymobility.com and to products, rentals and services provided by BlueBay Mobility Inc. (“BlueBay Mobility,” “we,” “us”).

2. Acceptance of these Terms

By using our website, placing an order, renting equipment or using our services, you agree to these Terms and to our Privacy Policy. You must be at least 18 years old, or have a parent, guardian or authorized representative act for you. If you don’t agree, please don’t use our website or services.

3. Products, services & product information

We offer mobility and home medical equipment for sale and rent, complex rehab and custom wheelchairs, seating and positioning, delivery, setup, service and repairs, and consultations and evaluations.

• Product descriptions, photos and specifications come largely from manufacturers and may change without notice. Colors and finishes may look different on screen.
• If a product listing contains an error, we may correct it and cancel affected orders, and we’ll refund any payment received.
• Availability is not guaranteed until your order is confirmed.

4. Pricing & quotes

• Prices are in U.S. dollars and may change without notice. The price that applies is the one shown at checkout or in your written quote.
• Some products show “Pricing on request” at the manufacturer’s request. Quotes are provided by our team, are valid for the period stated on the quote (or 30 days if none is stated), and are subject to availability.
• Applicable sales tax and any delivery or setup charges are shown at checkout or on your quote.

5. Orders & payment

• All orders are subject to acceptance and availability. An order confirmation email is not acceptance until the order is processed. We may refuse or cancel any order, for example if we suspect fraud or a pricing error, and we’ll refund any payment received.
• Payment is due before shipment, delivery or setup unless we agree otherwise in writing.
• Payments are processed securely by third-party payment providers. We don’t store full card numbers.

6. Custom & complex rehab equipment

Complex rehab and custom equipment (for example, configured wheelchairs, power seating and custom seating) is built to the specifications agreed with you and your clinicians.

• Once ordered from the manufacturer, custom equipment generally can’t be cancelled, returned or exchanged, except as required by law or covered by warranty.
• Changes after ordering may cause delays and extra charges.
• Equipment recommendations are based on the information provided by you and your clinical team. Final decisions about medical suitability rest with you and your healthcare providers.

7. Insurance & third-party funding

• If you ask us to work with Medicare, an insurer or another funding program, we’ll help prepare and submit the documentation they require. Approval and payment decisions are made by the payer, not by BlueBay Mobility.
• You are responsible for any amounts the payer doesn’t cover, including deductibles, co-insurance, non-covered items and upgrades you choose, and we’ll tell you about these before ordering where possible.
• Online store purchases are private pay.

8. Equipment rentals

• Rental equipment remains the property of BlueBay Mobility Inc.
• Rental fees are charged as set out in your rental agreement or at checkout, and continue until the equipment is returned or collected.
• You agree to use the equipment as instructed, keep it clean and in good condition, and not modify, sell or lend it.
• You’re responsible for loss, theft, misuse or damage beyond normal wear and tear.
• Tell us right away about any malfunction. Stop using equipment that seems unsafe.

9. Delivery, setup & risk

• Delivery, setup and installation dates are estimates. We aren’t responsible for delays caused by manufacturers, carriers, weather, site conditions or other events outside our control.
• You’re responsible for safe, clear access to the delivery or installation location.
• Ownership and risk of loss for purchased items pass to you on delivery, once payment is complete.
• Please inspect items on delivery and report visible damage or missing parts within 48 hours.

10. Returns & refunds

For health and safety reasons, some medical and personal-care products can’t be returned once opened, used or installed, and custom equipment is generally non-returnable (see section 6). Approved returns may be subject to a restocking fee. Full details are in our Return & Refund Policy. Nothing in these Terms limits any refund rights you have under applicable law.

11. Warranties

Products are covered by the manufacturer’s warranty where provided, and we’ll help you with warranty claims. Except for those warranties and any warranties that can’t be excluded by law, products and services are provided “as is,” and we disclaim other express or implied warranties to the extent permitted by law.

12. Not medical advice

Content on our website is for general information only and is not medical advice. Always ask your physician or therapist about whether equipment is right for you, and follow the manufacturer’s instructions for safe use.

13. Limitation of liability

To the fullest extent permitted by law, BlueBay Mobility will not be liable for indirect, incidental, special or consequential damages, or for loss of income or business interruption, arising from the use of our website, products or services. Our total liability for any claim relating to a product or service is limited to the amount you paid for that product or service.

We are not responsible for injury or damage caused by misuse, failure to follow instructions or warnings, or unauthorized modification or repair. Nothing in these Terms limits liability that can’t be limited under applicable law, including for death or personal injury caused by our negligence, or for fraud.

14. Website use & accounts

You agree not to use our website for unlawful purposes, attempt unauthorized access, upload malicious code, scrape content, submit false information, or interfere with the site’s operation. If you create an account, keep your login details secure; you’re responsible for activity on your account. We may suspend access for violations.

15. Text messages (SMS)

If you agree to receive text messages from us (for example by choosing “Text message” as your preferred contact method or by texting us), we may send texts about your requests, orders, deliveries, service and support. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply.

16. Intellectual property

Our website content, including our logo, text, page designs and original images, belongs to BlueBay Mobility Inc. or its licensors and may not be copied or reused without permission. Manufacturer names, logos and product images belong to their respective owners.

17. Privacy

How we collect and use personal information is explained in our Privacy Policy.

18. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Orange County, California, unless applicable law gives you the right to bring a claim elsewhere. If you have a concern, please contact us first so we can try to resolve it.

19. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “last updated” date. Changes apply to orders and use of the website after they’re posted.

20. Contact us